Area Operations Manager (Hertfordshire & West Essex)

Posted 01 July 2024
Salary Competitive
Business Area Operations
Closing Date 02 August 2024

Job description

Vacancy Location: Hybrid role covering 11 services in Hertfordshire & West Essex area

Shifts: Full-time 37.5 hours per week (Monday to Friday 9am till 5pm)

Salary: Competitive


Our Values

Our values reflect us all and they’re at the heart of everything we do. They set out our culture, the way we behave and the way we do things.

Our colleagues are passionate, kind and resilient and they go the extra mile for the people we support and each other. We have this expectation of all our colleagues. As a leader, you’ll show your team our values in action and inspire and motivate them to do the same.


We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024’.


Your Responsibilities


Person-led Care

  • Our approach is all about co-production with the people we support. We work with them to design and plan things – so we can create the best experiences together
  • You will work alongside the people we support and our colleagues to build positive relationships that enable people to take positive risks or have their say about the support they receive as well as develop skills on a practical or personal level
  • In addition to this you may deliver personal care to people where and if required in a person-centred way that is always respectful and dignified.
  • As the Area Operations Manager you will be responsible for the delivery of effective and efficient personalised services for people, ensuring systems, processes and practices are in place and reported to keep people safeguarded from abuse
  • Working with external stakeholders and internal support functions to learn from the past and reflect on new ways of working to reduce future incidents and build positive relationships to achieve good outcomes for the people we support through regular meetings and the completion of annual reports

Great Planning and Leadership

  • You will work with the team to lead a culture that reflects our values and supports our colleagues and the people we support to further develop their skills and satisfies all legislative requirements and company standards via training and supervision
  • You will ensure all risks to people supported are continually assessed, their safety monitored and managed, and they are supported to stay safe as well as monitor people’s care and treatment and act proactively on outcomes through completing monthly Quality Assessment Audits to ensure processes are in place and adhered to in line with the requirements of the regulator
  • You will work to ensure information is collated and recorded in line with our Quality Assessment System and regulatory requirements
  • Manage the appropriate maintenance of records and personal information in line with GDPR, to the standards required by Information Governance
  • You will ensure that all policies and procedures related to the running of all services under your responsibility are adhered to and that performance that falls outside of our expectations is managed with swift remedial action using the expertise available within the group to performance manage anyone who fails to meet expectations or objectives relevant to their role and job description
  • Support the disciplinary and grievance process by leading on and assisting in investigations and chairing formal meetings as required, following company policy and statutory requirements

Deliver Great Standards

  • You’ll work to ensure you follow guidelines, strategies and procedures as set out in our policies to allow people to receive consistent and reliable care
  • You will ensure that all services across your area of responsibility are operating in alignment with company standards, policies and procedures and legislative frameworks such as Health and Social Care Act 2012 and Health and Safety at work act 1974 to provide the highest standards of support and be proactive in identifying any areas of non-compliance and reporting this within the required time frames
  • You will develop comprehensive and time-bound action plans to address these where required. Using our Quality Framework to foster a culture of continuous quality improvements and assurance across all supported living services within your responsibility
  • Alongside your team you will be proactive in managing recruitment requirements across all services under your responsibility to ensure we provide opportunities to support equality and diversity in the workplace in line with policy
  • You will work with managers to ensure colleagues adhere to the GCSS Codes of Practice and rules, policies and procedures contained in our colleague culture book and challenge appropriately where values or behaviours fall short of expectations

Work as a Team

  • As a team you will take part in the senior on-call system to provide out-of-hours support and guidance to our colleagues
  • You will participate in regular review meetings, and senior management meetings
  • You will work alongside our expert functions to deliver on key outcomes in relation to Business Development, Finance and People

Professional Boundaries and Communication

  • You will ensure communication is effective, respectful, professional, and clear, allowing you to communicate with the people you support as well as families, professionals, and our colleagues to achieve positive outcomes for the people we provide support to
  • You will be key to building strong relationships with external stakeholders, to promote, grow and develop a collaborative approach to delivering high quality person led care
  • You will create a culture across the area you are responsible for that respects the individual as an adult and equal citizen, supporting people to express their individuality and uniqueness in all areas of life


  • You will Ensure leadership, capacity, and capability to deliver high-quality sustainable care to people, demonstrating robust plans to deliver excellent outcomes through regular review of practice, training and decision-making requirements of legislation and guidance, including the Mental Capacity Act 2005 and other relevant standards and guidelines
  • You will demonstrate a collaborative proactive, inclusive, and timely approach to colleagues’ recruitment and selection, up to Senior level or equivalent, ensuring every effort is made to implement policy and processes in a way that meets the Ivolve recruitment standards and legislative and quality requirements. You will work towards achieving or maintaining compliance with the regulator’s standards
  • Managing allocated budgets, to ensure proper use, accounting, and reporting of all finances within the services in line with Ivolve financial procedures, ensuring cost-effective service delivery

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the team for you


Skills and experience for this role


Previous experience in mental health and learning disability services is essential.



  • Confident IT user
  • Knowledge of the regulatory framework of the service provision including the Care Standards Act 2000, CQC, Health and Social Care Act
  • Mandatory training qualifications e.g. fire safety, first aid, food hygiene, manual handling, and Health and Safety awareness
  • Satisfactory Police Check and check against the ISA List
  • Knowledge and commitment regarding Equal Opportunities
  • Honesty, reliability, trustworthiness and a passion to make a difference
  • Commitment to the aims and objectives of the service and of Ivolve
  • Ability to carry out spot checks as required
  • RQF Level 3 or above in Health and Social Care


  • RQF Level 5 in social care (or must be willing to work)
  • Previous experience creating rotas and managing commissioned hours
  • Knowledge of Positive Behaviour Support framework
  • Previous experience with managerial role
  • Driver or good access to various transport to support moving between

How we will support you

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension. 

Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too! 


Industry-leading recognition

  • Colleague Lotto – giving everyone the opportunity to win great cash prizes
  • Prize winning Scratch cards aligned with values in action!
  • We recognise our Colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards
  • Loyalty Scheme recognising colleagues at work anniversaries

Social Wellbeing

  • Award-winning App for news and info
  • Internal social media
  • Team communities

Financial Wellbeing

  • Discounts include high street, supermarkets, flash sales, gym memberships and more
  • Blue Light discount programme, funded by us
  • Salary Finance scheme for lower cost loans and to save for special occasions or rainy days
  • Government mileage rates if you need to travel

Emotional Wellbeing 

  • Free wellbeing app
  • Practical advice covering consumer rights, anxiety, childcare and more

 Training and development to reach your potential

  • Learning journey that grows with you to reach care worker standards
  • Specialist skills training including Autism, Dementia and Mental Health
  • Career pathways that include flexible apprenticeships and nationally recognised qualifications
  • Cover the cost of relevant professional memberships