Group Facilities and Services Manager

Posted 10 July 2024
Salary Competitive
Business Area Property, Facilities & Maintenance
Closing Date 09 August 2024

Job description

Job Title: Group Facilities and Services Manager

Vacancy Location: Chesterfield, Head Office

Shifts: Full Time, 37.5 hours per week

Pay Rate: Competitive


Who We Are


We’re here to support people to flourish in a place they call home. We’re one of the largest providers of adult social care with over 4,000 colleagues supporting 1,300 people. Our approach is all about activities and co-production with the people we support. We work with them to design and plan what we do – so we can create the best experiences together.


We're very proud to be recognised as one of the best organisations to work in by  ‘The Sunday Times Best Places to Work 2024’.


And we’re on a mission to benefit even more people with our uncompromising quality of care and support. It’s the professional expertise and passion of our team that makes us different. We genuinely care and we love supporting people to set and then reach their goals. Because every person deserves the very best experience – every day.


Role Overview


Working autonomously and as a member of the senior property leadership team, you will provide leadership to your team and the wider department and business across your areas of responsibility. You will oversee the completion of a range of key activities in a proactive and professional way, supporting and developing your team to increase the capacity of the department.


  • Line management support and development of an internal team which will include but not be limited to the Property Hub – Team Leader and account management of Fleet and Energy consultants as well as key external contractors and suppliers.
  • Delivery of repairs and maintenance and statutory compliance through the office-based facilities management team and external contractors and suppliers.
  • Proactively look to improve service and reduce costs.
  • Responsible for the delivery of key business and department projects.
  • Hold regular calls with key stakeholders to understand the service your team provide and identify areas for improvement and the removal of complexity.
  • Management reporting to highlight the performance of the department and areas of responsibility.


Deliver Great Standards

  • Promote and live our values each day.
  • Deliver activity with and through your team, building team capacity and the ability to cover for each other.
  • Solve problems (or escalate concerns quickly) enabling you to run your team effectively.
  • Have the highest integrity when dealing with personal data and queries.
  • Complete training and create a plan to continue to improve your own knowledge and skills as well as your teams, through Personal development Plans.
  • Work alongside the Senior Property Leadership Team and expert functions to deliver on key outcomes.
  • Adopt a flexible approach to working hours to meet the needs of the business.
  • Keep informed of industry dynamics and changing legislation.
  • Ensure communication is effective, respectful, professional, clear and timely
  • Always conduct yourself professionally, in line with our policies and procedures which supports the reputation and growth of ivolve.
  • Actively participate in team events and development activities

Main Skills & Experience for this role:



  • Good general education
  • Honesty, reliability, trustworthiness and a passion to make a difference.
  • Proficient in Microsoft Office 365 applications
  • Proficient with CAFM systems
  • Delivery of results through the development of a Team.
  • Leadership of a help / support desk function.
  • Ability to establish credibility quickly.
  • Highly developed approach to customer service.
  • Strong communication and administrative skills.
  • Able to work autonomously and as part of a wider team.
  • Relevant transferable experience.
  • Full driving licence
  • Satisfactory Police Check and check against the ISA List (where applicable)


  • Previous experience within social care setting
  • Knowledge of the regulatory frameworks.
  • Facilities Management qualifications

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the team for you.


How we will support you


We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension.

Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!


Industry-leading recognition

  • Colleague Lotto – giving everyone the opportunity to win great cash prizes.
  • Prize winning Scratchcards aligned with values in action!
  • We recognise our Colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards.
  • Loyalty Scheme recognising colleagues at work anniversaries.

Social Wellbeing

  • Award-winning App for news and info.
  • Internal social media.
  • Team communities.

Financial Wellbeing

  • Discounts include high street, supermarkets, flash sales, gym memberships and more.
  • Blue Light discount programme, funded by us.
  • Salary Finance scheme for lower cost loans and to save for special occasions or rainy days.
  • Government mileage rates if you need to travel.

Emotional Wellbeing

  • Free wellbeing App.
  • Practical advice covering things like consumer rights, anxiety, childcare and more.


Training and development to reach your potential

  • Learning journey that grows with you to reach care worker standards.
  • Specialist skills training including Autism, Dementia and Mental Health.
  • Career pathways that include flexible apprenticeships and nationally recognised qualifications.
  • Cover the cost of relevant professional memberships.


5 more reasons to work with ivolve

1.       Our people are pretty fabulous. We take pride and pleasure in helping others to flourish.

2.       There’s a great energy across the business and a strong sense of teamwork.

3.       Very few jobs have such an impact on people’s lives – we bring joy to people every day.

4.       We have a proud history, we’re a big organisation of over 4,000 colleagues supporting around 1,300 people.

5.       We build and nourish relationships with the people we support.