Job Title: Quality & Compliance Partner

Location: East/West Midlands

Salary: Up to £35’000 Per Annum

Working Pattern: 37.5 hours per week – Remote Working

Our Values

Our values reflect us all and they’re at the heart of everything we do. They set out our culture, the way we behave and the way we do things.

Our colleagues are passionate, kind, and resilient and they go the extra mile for the people we support and each other. We have this expectation of all our colleagues.

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024’.

Role Overview

At Ivolve Care & Support our vision is to be at the forefront of care and support, driving innovations that enable people to live lives full of choices and opportunities.

The Quality & Compliance Partner will work collaboratively with the operations team to create an environment of continuous listening and learning to enhance the services, environments and outcomes that are delivered to the people we support.

Working across a given geographical area the Quality & Compliance Partner will engage with the regulatory frameworks, Q&A process, H&S regulation, risk management, specialist support and all aspects of governance.

The Quality & Compliance Partner will drive outstanding performance and innovation through responsive and adaptable approaches to coproduction and engagement with the people we support and those involved in their care.

Skills and Experience

• Registered Manager award (QCF5 or equivalent) or relevant professional qualification
• Experience working as an operational manager delivering high-quality person-centred care.
• Leading, managing and developing/coaching teams to deliver high-quality person-centred support.
• Developing improvements plans and sustaining quality improvement.
• Completing audits and utilising an evidence-based assessment to drive quality improvement.
• Using data, reporting and metrics to drive quality improvements.
• Working in partnership with the people we support and their families/careers.
• Writing support plans, risk assessments, leading review
• Using information communication technologies effectively.
• A comprehensive understanding of regulation and contract compliance inspections and frameworks.
• Developing/reviewing operating policies, processes and procedures.

Key Objectives

• To support the Regional Quality Lead to develop and implement the strategic quality governance framework, making sure the organisation maintains a progressive and adaptive approach to person-led, specialist care and support.
• To act in accordance with the Level 3 Quality Assurance Code of Practice and the Quality Governance Team Charter.
• To provide leadership and support in relation to interpreting and implementing the relevant best practice and regulatory frameworks in a person-led manner.

Governance

• Complete a schedule of visits in accordance with the Level 3 Quality Assurance Code of Practice producing high quality audit reports and action plans and communicating these effectively.
• As part of the level 3 Quality Assurance Framework utilise quality data, reporting and metrics to identify themes and trends and to provide targeted support to operational managers to take corrective action and/or recognise innovation. Produce high quality reports that demonstrate important learning from a management information, assurance processes and feedback from those with lived experience.
• Support the Nominated Individual and Registered Managers all aspects regulatory compliance, registration, inspection and reporting processes. Contribute to and coordinate relevant forums as part of the ivolve governance structure.
• Proactive Support
• Complete proactive Level 3 quality assurance monitoring and through this process to coach and mentor managers to achieve outstanding care and support to the people we support.
• Support people with lived experience to check the quality of the care and support we provide.
• Develop organisational excellence through participation in sector wide initiatives, sharing and developing quality news, communication & practice development.
• Support the dissemination, review and implementation policies and procedures though the Level 3 Quality Assurance process.

Reactive Support

• Undertake responsive audits/spot checks in response to quality performance metrics, data and intelligence as required by the Regional Quality Lead.
• Undertake independent investigations of key areas of quality and safety as required by the Regional Quality Lead.

How we will support you 

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension. 

Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too! 

Industry-Leading Recognition

• Colleague lotto - giving everyone the opportunity to win great cash prizes
• Prize winning scratch cards aligned with values in action!
• We recognise our colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards
• Loyalty Scheme - recognising colleagues at work anniversaries
• Your birthday off after a years service!

Social Wellbeing

• Award-winning App for news and info
• Internal social media
• Team communities

Financial Wellbeing

• Discounts include high street, supermarkets, flash sales, gym memberships and more
• Blue Light discount programme, funded by us
• Salary Finance scheme for lower cost loans and to save for special occasions or rainy days
• Government mileage rates if you need to travel

Emotional Wellbeing

• Free confidential Employee Assistance Programme with qualified counsellors
• Free wellbeing App
• Practical advice covering things like consumer rights, anxiety, childcare and more

Training and Development to Reach Your Potential

• Learning journey that grows with you to reach care worker standards
• Specialist skills training including Autism, Dementia and Mental Health
• Career pathways that include flexible apprenticeships and nationally recognised qualifications
• Cover the cost of relevant professional memberships

5 More Reasons to Work with Ivolve

1.       Our people are pretty fabulous. We take pride and pleasure in helping others to flourish

2.       There’s a great energy across the business and a strong sense of teamwork

3.       Very few jobs have such an impact on people’s lives – we bring joy to people every day

4.       We have a proud history, we’re a big organisation of over 3,600 colleagues supporting over 1,100 people

5.       We build and nourish relationships with the people we support

INDTA