Job Title: Quality Lead

Location: Remote

Salary: Up to £50'000

Reports To: Head of Quality Governance

Role Objectives:

To support the Region to develop and implement the strategic quality governance framework, making sure the organisation maintains a progressive and adaptive approach to person-led, specialist care and support.

Provide leadership and support in relation to interpreting and implementing the relevant best practice and regulatory frameworks in a person-led manner.

Skills and Experience:

• Registered Manager award (QCF5 or equivalent) or relevant professional qualification
• Experience working as an operational manager in Health and/ or social care delivering high-quality person-centred care.
• Experience of inspection in a regulatory environment (CQC/CIW), or significant experience working in Quality Assurance and Improvement.
• A comprehensive understanding of the CQC framework and associated legislation and regulations.
• Leading, managing and developing/coaching teams to deliver high-quality person-centred support.
• Developing improvements plans and sustaining quality improvement.
• Completing audits and using an evidence-based assessment to drive quality improvement.
• Using data, reporting and metrics to drive quality improvements.
• Working in partnership with the people we support and their families/careers.
• Training and/ or significant experience of undertaking independent internal reviews.
• Using information technology effectively.
• A comprehensive understanding of regulation and contract compliance inspections and frameworks.
• Developing/reviewing operating policies, processes and procedures.
• The ability to work autonomously and as part of a matrix management team.

Our Vision & Mission

• At Ivolve Care & Support our vision is to be at the forefront of care and support, driving innovations that enable people to live lives full of choices and opportunities.
• The Quality Lead will function as the Quality business partner to the Managing Director in all matters related to Quality Assurance and Improvement working collaboratively with the operations team to create an environment of continuous listening and learning to enhance the services, environments and outcomes that are delivered to the people we support.
• The Quality Lead will manage a team of Quality Partners
• Working across the region the Quality Lead will engage with the regulatory frameworks, Quality Assurance process, Health and Safety regulation, risk management, specialist support and all aspects of governance.
• The Quality Lead will drive outstanding performance and innovation through responsive and adaptable approaches to coproduction and engagement with the people we support and those involved in their care

Proactive Support

• To lead proactive quality assurance monitoring, coaching and mentoring managers to achieve outstanding services.
• Support people with lived experience to check the quality of the care and support we provide.
• Develop organisation excellence through participation in sector wide initiative, sharing and developing quality news, communication & practice development.
• Support the dissemination, review and implementation policies and procedures.
• To contribute to the development of organisation wide systems and processes to provide governance oversight and assurance.
• As part of the Regional Senior Leadership Team to act as the subject matter expert in Quality Assurance, Quality Improvement and Regulatory compliance.
• To participate in and lead organisation wide projects as a representative of the Quality Governance team, and the wider Group Quality Function.

Governance

• Contribute to and coordinate relevant forums as part of the ivolve governance structure.
• To ensure that the Regional Quality Governance Team completes a schedule of quality assurance visits in accordance with the ivolve Quality Cide of Practice.
• To ensure that high quality reports and quality improvement plans are produced and communicated effectively.
• To ensure that Quality Governance databases are kept up to date including Quality Hot Spots, Clinical Risk Register.
• Utilise quality data, reporting and metrics to identify themes and trends and work the Managing Director, Heads of Operations and Area Managers to take corrective action and/or recognise innovation.
• Produce high quality reports that demonstrate important learning from a management information, assurance processes and feedback from those with lived experience.
• Support the Managing Director, Heads of Operations, and Area Managers in all aspects regulatory compliance, registration, inspection and reporting processes.

Reactive Support

• Lead on quality improvement through the development and monitoring of action plans, and at times taking on the temporary operational management of a service.
• To lead and coordinate the Rapid Quality Recovery Process ensuring that support and guidance is provided to secure continued improvement.
• Support the ivolve Serious Incident Review Process by providing guidance and support to colleagues leading internal reviews and when required undertaking complex internal reviews within the organisation.
• To lead the ivolve Regional Adverse Incident Review Process.

How We Support You 

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 5.6 weeks annual leave, flexible working hours and pension.

And there is a £300 refer a friend scheme too.

Industry-leading recognition

• Colleague Lotto – giving everyone the opportunity to win great cash prizes.
• Prize winning Scratchcards aligned with values in action!
• We recognise our Colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards.
• Loyalty Scheme recognising colleagues at work anniversaries.

Social Wellbeing

• Award-winning App for news and info.
• Internal social media.
• Team communities.

 Financial Wellbeing

• Discounts include high street, supermarkets, flash sales, gym memberships and more.
• Blue Light discount programme, funded by us.
• Salary Finance scheme for lower cost loans and to save for special occasions or rainy days.
• Government mileage rates if you need to travel.

Emotional Wellbeing

• Free wellbeing App.
• Practical advice covering things like consumer rights, anxiety, childcare and more.

Training and development to reach your potential

• Learning journey that grows with you to reach care worker standards.
• Specialist skills training including Autism, Dementia and Mental Health.
• Career pathways that include flexible apprenticeships and nationally recognised qualifications.
• Cover the cost of relevant professional memberships.

5 more reasons to work with Ivolve

1.     Our people are pretty fabulous. We take pride and pleasure in helping others to flourish.

2.     There’s a great energy across the business and a strong sense of teamwork.

3.     Very few jobs have such an impact on people’s lives – we bring joy to people every day.

4.     We have a proud history, we’re a big organisation of over 3,600 colleagues supporting over 1,100 people.

5.     We build and nourish relationships with the people we support.

INDTA