Quality Systems Administrator

Posted 16 August 2023
Salary £24,000 per annum
Business AreaQuality
Closing Date 22 September 2023
Contact Email jonathan.rattigan@ivolve.care

Job description

Salary: £24,000 per annum

Vacancy Location: This role with be based at our central office in Chesterfield

Shifts: 37.5 Hours per week, Monday to Friday 9am - 5pm

Sponsorship: This role does not provide support for Sponsorship at this time

Who We Are

We’re here to support people to flourish in a place they call home. We’re one of the largest providers of adult social care with over 3,600 colleagues supporting 1,100 people. Our approach is all about activities and co-production with the people we support. We work with them to design and plan what we do – so we can create the best experiences together.

And we’re on a mission to benefit even more people with our uncompromising quality of care and support. It’s the professional expertise and passion of our team that makes us different. We genuinely care and we love supporting people to set and then reach their goals. Because every person deserves the very best experience – every day.

Role Overview

We are seeking a highly organised and detail-oriented Quality Systems Administrator to support our Quality Team.

We are introducing new and exciting systems and ways of working that mean we need motivated and enthusiastic person to work collaboratively with colleagues within the Quality Team and across the organisation.

The ideal candidate will possess strong administrative skills, a solid understanding of managing systems, and the ability to work with data to ensure the highest standards of quality and compliance within our healthcare and social services environment.

Role Responsibilities

System Management:

  • Efficiently manage and maintain the quality management system, ensuring accurate and up-to-date records of quality-related activities, audits, assessments, and compliance documentation.
  • Collaborate with IT and software teams to troubleshoot system-related issues and ensure the smooth functioning of quality management software.

Data Management:

  • Collect, compile, and analyse quality-related data from various sources, generating meaningful reports and insights to inform decision-making and drive continuous improvement.
  • Identify trends, patterns, and areas of concern within quality data, and work closely with the quality team to develop strategies for improvement.

Documentation and Reporting:

  • Prepare and distribute regular quality reports, summarising key performance indicators, outcomes of audits, compliance status, and recommendations for action.
  • Maintain accurate and well-organized documentation related to quality standards, protocols, and procedures.

Compliance Support:

  • Assist in the preparation and coordination of internal and external audits, ensuring adherence to regulatory standards and industry best practices.
  • Collaborate with cross-functional teams to gather necessary documentation and evidence for compliance purposes.
  • Claims monitoring, CQC portal access/management, Survey management, Accident reporting process, meeting minuets.

Process Improvement:

  • Participate in quality improvement initiatives, suggesting process enhancements based on data analysis and industry best practices.
  • Support the implementation of quality improvement projects, tracking progress and reporting outcomes.

Communication and Collaboration:

  • Facilitating effective communication and information sharing.
  • Collaborate with team members to organize meetings, workshops, and training sessions, ensuring successful execution and follow-up.

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the team for you.

The main skills and experience for this role


  • Proven experience in administrative roles, preferably within a healthcare or social care setting.
  • Proficiency in using and managing quality management systems and databases.
  • Strong analytical skills, with the ability to interpret and present data effectively.
  • Excellent organisational and time management skills, with meticulous attention to detail.
  • Proficient in using productivity software (Microsoft Office Suite, excel, etc.).
  • Effective written and verbal communication skills.
  • Ability to work independently and as part of a team, with a collaborative and proactive attitude.


  • Knowledge of healthcare regulatory requirements and quality standards

How we will support you 

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 5.6 weeks annual leave, flexible working hours and pension.

You can work part-time, full-time or with even more flexible options. And there is a £300 refer a friend scheme too.

Industry-leading recognition

  • Colleague Lotto – giving everyone the opportunity to win great cash prizes
  • Prize winning Scratchcards aligned with values in action!
  • We recognise our Colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards
  • Loyalty Scheme recognising colleagues at work anniversaries

Social Wellbeing

  • Award-winning App for news and info
  • Internal social media
  • Team communities

Financial Wellbeing

  • Discounts include high street, supermarkets, flash sales, gym memberships and more
  • Blue Light discount programme, funded by us
  • Salary Finance scheme for lower cost loans and to save for special occasions or rainy days
  • Government mileage rates if you need to travel

Emotional Wellbeing

  • Free confidential Employee Assistance programme with qualified counsellors
  • Free wellbeing App
  • Practical advice covering things like consumer rights, anxiety, childcare and more

Training and development to reach your potential

  • Learning journey that grows with you to reach care worker standards
  • Specialist skills training including Autism, Dementia and Mental Health
  • Career pathways that include flexible apprenticeships and nationally recognised qualifications
  • Cover the cost of relevant professional memberships

5 more reasons to work with Ivolve

  1. Our people are pretty fabulous. We take pride and pleasure in helping others to flourish
  2. There’s a great energy across the business and a strong sense of teamwork
  3. Very few jobs have such an impact on people’s lives – we bring joy to people every day
  4. We have a proud history, we’re a big organisation of over 3,600 colleagues supporting over 1,100 people
  5. We build and nourish relationships with the people we support