Job Title: Credit Controller

Location:  Chesterfield, Derbyshire

Salary: Dependant on experience

Working Pattern: Hybrid (3 days in-office)

The Credit Controller is responsible for managing customer accounts to ensure timely collection of outstanding debt, maintaining accurate financial records, and resolving queries efficiently. This role works closely with customers, local authorities, and internal teams to minimise overdue balances and support healthy cash flow.

Key Responsibilities

• Proactively chase outstanding debt in line with agreed credit terms

• Monitor and manage aged debt, escalating high-risk or long-overdue accounts where appropriate

• Liaise with customers to resolve payment issues and account queries

• Deal with local authorities queries, investigating discrepancies and resolving problems in a timely manner

• Perform regular customer account reconciliations, ensuring balances are accurate and up to date

• Post and allocate bank receipts accurately within NetSuite

• Maintain clear and accurate records of communications and actions taken on accounts

• Work closely with sales, finance, and operations teams to resolve billing or contractual issues

• Support month-end processes and reporting as required

Skills & Experience

• Previous experience in a credit control or accounts receivable role

• Strong understanding of debt chasing, ageing reports, and cash collection processes

• Experience dealing with local authorities or third-party finance providers

• Confidence in performing detailed account reconciliations

• Working knowledge of NetSuite (or similar ERP system)

• Strong communication and negotiation skills

• High level of accuracy and attention to detail

• Ability to manage multiple accounts and priorities effectively

Personal Attributes

• Proactive and resilient when chasing overdue payments

• Professional and customer-focused approach

• Well-organised with good time management skills

• Comfortable working independently and as part of a team

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

• Industry-leading recognition
• Social, financial and emotional wellbeing
• Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!

INDF