Helpdesk Analyst

Posted 14 May 2024
Salary £25'000 to £28'000 Per Annum
Business Area IT
Closing Date 13 June 2024

Job description

Position: Helpdesk Analyst

Location: Chesterfield, S41 7SL 

Salary: £25’000 to £28’000 per annum 




We’re looking for a talented and motivated individual to join our IT Applications team as a Helpdesk Analyst.


In this role, you will play a key part in ensuring the smooth operation of our systems and provide essential support to our colleagues. You will have the opportunity to apply your technical skills, problem-solving abilities, and customer service expertise to resolve issues promptly and effectively.


If you thrive in a fast-paced environment, enjoy troubleshooting technical challenges, and have a passion for delivering exceptional service, we encourage you to apply and become part of our team.


Key Responsibilities: 

  • First Line Support: Provide timely technical support to internal users for application queries and incidents.
  • Troubleshooting: Identify and resolve application issues efficiently, offering basic solutions or workarounds as needed.
  • Issue Escalation: Escalate complex issues to the Application Manager or relevant teams for further resolution.
  • Trend Identification: Recognise and report trends to the Senior Application Manager for proactive attention.
  • Administrative Support: Assist Application Managers with User Acceptance Testing (UAT) and other administrative tasks.
  • Documentation: Maintain accurate and comprehensive documentation of application-related procedures and resolutions.


  • Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users
  • Ability to prioritise and manage multiple tasks in a fast-paced environment
  • Experience with Office 365/Windows 11



  • Previous experience in a helpdesk or technical support role
  • Familiarity with ticketing systems and incident/problem management.
  • Incident/problem management


How we will support you 


We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 5.6 weeks annual leave, flexible working hours and pension. 

Your birthday off with pay and there is a £300 refer a friend scheme too. 


Industry-leading recognition 

  • Colleague Lotto – giving everyone the opportunity to win great cash prizes. 
  • Prize winning Scratchcards aligned with values in action! 
  • We recognise our Colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards. 
  • Loyalty Scheme recognising colleagues at work anniversaries. 

Social Wellbeing 

  • Award-winning App for news and info. 
  • Internal social media. 
  • Team communities. 

 Financial Wellbeing 

  • Discounts include high street, supermarkets, flash sales, gym memberships and more. 
  • Blue Light discount programme, funded by us. 
  • Salary Finance scheme for lower cost loans and to save for special occasions or rainy days. 
  • Government mileage rates if you need to travel. 

Emotional Wellbeing 

  • Free wellbeing App. 
  • Practical advice covering things like consumer rights, anxiety, childcare and more. 

Training and development to reach your potential. 


5 more reasons to work with Ivolve. 


1.     Our people are pretty fabulous. We take pride and pleasure in helping others to flourish. 

2.     There’s a great energy across the business and a strong sense of teamwork. 

3.     Very few jobs have such an impact on people’s lives – we bring joy to people every day. 

4.     We have a proud history, we’re a big organisation of over 3,600 colleagues supporting over 1,100 people. 

5.     We build and nourish relationships with the people we support.