Location: Home based with travel around the South East (Essex, Greater London & East Surrey)

Salary: £38,000 Per Annum

Hours: Full-time, 37.5 hours per week

Who We Are

We’re one of the largest adult social care providers in the UK today, and we plan to keep growing and benefiting more lives. Our support is dynamic, person‑centred and fulfilling, helping people enjoy a flourishing life. We deliver care with energy, passion and positivity. We’re proud to be recognised as one of the best organisations to work for by The Sunday Times Best Places to Work 2024 & 2025.

Our Values

Our values reflect who we are and guide everything we do. Our colleagues are passionate, kind and resilient, always going the extra mile for the people we support and for each other. We expect all colleagues to embody these values in their everyday work.

About the Role

Reporting to the Group Learning and Development Manager, you will work closely with the business to ensure key learning priorities are met. You will provide high‑quality, professional L&D advice and support, helping develop colleagues across the organisation and ensuring our trainer teams have the skills and confidence to deliver exceptional learning experiences. This role combines strategic planning, operational delivery, people leadership and continuous improvement, all with a strong focus on person‑centred learning.

Key Responsibilities

Planning and Delivery

• Identify learning needs within your region and agree training plans with key stakeholders.

• Work with the Learning Admin Team to scope, plan and communicate training schedules.

• Deliver engaging, person‑centred training in classroom or virtual settings when required.

• Provide content and insight to the Learning Design Team to support blended learning solutions.

• Use learning data and management information to prepare reports and support decision‑making.

• Ensure trainer teams understand priorities and deliver an effective, high‑quality service.

Quality and Standards

• Follow organisational policies, guidelines and strategies to ensure high training standards.

• Stay up to date with learning trends, best practice and emerging thinking.

• Promote diversity and inclusion within training delivery.

• Drive continuous improvement, challenging existing practice and seeking better outcomes.

• Support the implementation and monitoring of learning quality assurance standards.

Team Leadership

• Line manage and supervise a regional team of trainers.

• Address performance, capability and development needs within the team.

• Participate in regular meetings and support the Group L&D Manager with wider business needs.

• Work collaboratively with expert functions including Business Development, Quality and People.

Professional Conduct and Communication

• Communicate clearly, respectfully and professionally with colleagues and stakeholders.

• Build strong external relationships to support high‑quality, person‑led training.

• Act as a brand ambassador for ivolve, reporting concerns transparently and appropriately.

Skills and Experience

 Essential

• Accredited training qualification (e.g. Level 3 Award in Education and Training or equivalent).

• Management qualification or willingness to work towards one.

• Experience leading and motivating hybrid teams across large geographical areas.

• Ability to champion remote learning and technology‑enabled delivery.

• Strong digital and systems skills.

• Analytical ability to interpret learning data.

• Strong commitment to equality, diversity and inclusion.

• Excellent communication, presentation and facilitation skills.

• Ability to influence, negotiate and build credibility across the organisation.

• Honest, reliable and passionate about making a difference.

Desirable

• Experience managing budgets and financial forecasting.

• Ability to travel between locations as required.

• Up‑to‑date train‑the‑trainer certificates (or willingness to work towards them), such as manual handling, basic life support or epilepsy/buccal.

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

• Industry-leading recognition
• Social, financial and emotional wellbeing
• Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!

INDF