Job Title: Technical Delivery Manager

Location: Remote, England (With occasional travel to Swansea & Chesterfield)

Salary: Competitive

Who We Are

We’re one of the largest adult social care providers in the UK today – and we plan to keep growing and benefiting more lives. Our support is dynamic, person-centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity.

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024 & 2025'.

Role Overview

Reporting to the Head of IT Operations, you will lead a small team of IT Platform Specialists, focusing on application and end-user computing (EUC) solution delivery. You’ll be responsible for ensuring technical solutions meet service level agreements, security requirements, and quality standards. With a strong technical background and a solid understanding of software development and system integrations, you’ll drive the successful delivery of technical projects across the organisation.

Your Responsibilities

Technical Delivery

• Lead the delivery of IT solutions, ensuring compliance with service levels, security requirements, and quality standards

• Monitor solution performance and provide status updates to managers and senior stakeholders

• Engage and influence stakeholders to develop solutions aligned with organisational standards

• Plan and manage resources for budgeting, development, and delivery of technology solutions

• Recommend optimal delivery methods by combining in-house and outsourced services

• Align technology service management with strategic objectives and emerging opportunities

• Promote technology innovation and assess feasibility and impact of proposed changes

Risk and Quality Management

• Identify risks and vulnerabilities, assess impact and probability, and develop mitigation strategies

• Implement and maintain robust quality assurance processes across the development lifecycle

• Conduct regular audits and reviews to ensure compliance with standards and best practices

• Analyse performance data and stakeholder feedback to identify areas for improvement

• Collaborate with teams to embed quality assurance practices and provide necessary training

• Stay current with industry trends and integrate new QA methodologies and tools

• Foster a culture of quality and promote awareness of QA principles across the organisation

Team Leadership

• Lead and inspire functional teams to ensure effective collaboration across projects

• Conduct performance reviews and support professional development

• Encourage continuous improvement and sharing of best practices

• Recognise and reward team achievements to boost motivation

• Ensure team activities comply with company policies and maintain high performance standards

• Provide ongoing support and resolve team issues to maintain a positive work environment

The Main Skills and Experience for This Role

Essential

• Strong technical background with expertise in software development and system integrations

• Proven experience in delivering technical projects, including planning and risk management

• Ability to manage multiple priorities in a fast-paced environment

• Excellent leadership and team management skills

• Strong analytical and problem-solving abilities

• Adaptability to changing project requirements while maintaining focus on objectives

• Deep understanding of IT operations and support frameworks (e.g., ITIL practitioner)

• Honesty, reliability, and a passion for making a difference

• Commitment to the aims and values of the service and Ivolve

• Experience in network, tenant, and infrastructure management

• Experience with security monitoring tools

• Familiarity with cloud platforms, storage solutions, and automation tools

• Recognised MCS qualifications

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too.

In addition, we also offer the following:

• Industry-leading recognition

• Social, financial and emotional wellbeing

• Training and development to reach your potential

INDF