Job Title: Lead Quality Partner

Location: Home based with weekly travel (East Surrey, Colchester, Greater London)

Working pattern: 37.5 hours per week

Salary: £42,500

Our colleagues are passionate, kind, and resilient and they go the extra mile for the people we support and each other. We have this expectation of all our colleagues. Our values reflect us all and they’re at the heart of everything we do. They set out our culture, the way we behave and the way we do things.

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024 & 2025’.

Role Overview

The Lead Quality Partner will function as the Quality Business Partner to the Operations Director in all matters related to Quality Assurance and Improvement, working collaboratively with the Operations Team to create an environment of continuous listening and learning- to enhance the services, environments and outcomes that are delivered to the people we support. Working across a region, the Lead Quality Partner will engage with the regulatory frameworks, quality assurance process, health and safety regulation, risk management, specialist support and all aspects of governance. Driving outstanding performance and innovation through responsive and adaptable approaches to co-production and engagement with the people we support and those involved in their care.

Key Responsibilities: 

To support the region to develop and implement the strategic quality governance framework, making sure the organisation maintains a progressive and adaptive approach to person-led, specialist care and support. Provide leadership and support in relation to interpreting and implementing the relevant best practice and regulatory frameworks in a person-led manner.

Proactive Support:

• To lead proactive quality assurance monitoring, coaching and mentoring managers to achieve outstanding services.
• Support people with lived experience to check the quality of the care and support we provide.
• Develop organisation excellence through participation in sector wide initiative, sharing and developing quality news, communication & practice development.
• Support the dissemination, review and implementation policies and procedures.
• To contribute to the development of organisation wide systems and processes to provide governance oversight and assurance.
• As part of the regional leadership team, you will act as the subject matter expert in Quality Assurance, Quality Improvement and Regulatory compliance.
• To participate in and lead organisation wide projects as a representative of the Quality Team.

Governance: 

• Contribute to, and coordinate relevant forums as part of the ivolve governance structure.
• To complete a schedule of quality assurance visits in accordance with the ivolve quality framework.
• To ensure that high quality reports and quality improvement plans are produced and communicated effectively.
• Utilise quality data, reporting and metrics to identify themes and trends and work the Operations Director and Area Managers to take corrective action and/or recognise innovation.
• Produce high quality reports that demonstrate important learning from a management information, assurance processes and feedback from those with lived experience.
• Support Registered Managers in all aspect’s regulatory compliance, registration, inspection and reporting processes.

Reactive Support: 

• Lead on quality improvement through the development and monitoring of action plans, and at times taking on the temporary operational management of a service.
• To lead and coordinate the Rapid Quality Recovery Process ensuring that support and guidance is provided to secure continued improvement.
• Support the ivolve Serious and Adverse Incident Review Process by providing guidance and support to colleagues leading internal reviews and when required undertaking complex internal reviews within the organisation.

Key Skills and Experience: 

• Registered Manager award (QCF5 or equivalent) or relevant professional qualification
• Experience working as an operational manager in Health and/ or social care delivering high-quality person-centred care.
• Experience of inspection in a regulatory environment (CQC/CIW), or significant experience working in Quality Assurance and Improvement.
• A comprehensive understanding of regulatory framework and associated legislation and regulations.
• Developing improvements plans and sustaining quality improvement.
• Completing audits and using an evidence-based assessment to drive quality improvement.
• Using data, reporting and metrics to drive quality improvements.
• Working in partnership with the people we support and their families/careers.
• Training and/ or significant experience of undertaking independent internal reviews.
• Using information technology effectively.
• A comprehensive understanding of regulation and contract compliance inspections and frameworks.
• Developing/reviewing operating policies, processes and procedures.
• The ability to work autonomously and as part of a matrix management team.

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

• Industry-leading recognition
• Social, financial and emotional wellbeing
• Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!

INDF