Location: Home‑based with occasional travel 

Salary: Competitive 

Working Pattern: 37.5 hours per week – Hybrid working

Who We Are

We’re one of the largest adult social care providers in the UK today – and we plan to keep growing and benefiting more lives. Our support is dynamic, person‑centred and fulfilling, helping people enjoy a flourishing life. We deliver care with energy, passion and positivity.

We're very proud to be recognised as one of the best organisations to work for by The Sunday Times Best Places to Work 2024 & 2025.

Our Values

Our values reflect who we are and guide everything we do. Our colleagues are passionate, kind and resilient, always going the extra mile for the people we support and for each other. We expect all colleagues to embody these values in their everyday work.

About the Role

We have a fantastic opportunity for a Referral Support Officer to join our growing team at ivolve. You’ll work closely with Partnership Development Managers, our services and a wide range of stakeholders to support the referral process, ensuring every individual experiences a smooth, person‑centred transition into our care.

This role is key to ensuring accurate information flow, timely coordination and a high‑quality experience for the people we support and their families.

Key Responsibilities

• Monitor and manage the referrals inbox, ensuring all enquiries are logged and actioned promptly
• Work closely with Partnership Development Managers to gather all relevant referral information
• Coordinate and schedule assessments for prospective individuals
• Maintain accurate and up‑to‑date records across systems and databases
• Complete tenancy sign‑ups for Supported Living services, liaising with housing providers, social workers, families and the people we support
• Coordinate the move‑in checklist to ensure all actions are completed before someone joins our service
• Take notes at key meetings throughout the referral process
• Support the collection of positive news stories from services
• Monitor vacant bedrooms and highlight those requiring preparation for viewing
• Assist with preparing reports and presentations for senior leadership 

Skills & Experience

• Strong administrative skills with proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent interpersonal skills with the ability to build strong relationships internally and externally
• Highly organised with the ability to manage multiple priorities and deadlines
• Understanding of health and/or social care is advantageous
• Solutions‑focused with strong problem‑solving skills
• A collaborative team player who can also
• work independently
• Access to a vehicle for occasional travel

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension. Free parking, your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

• Industry-leading recognition
• Social, financial and emotional wellbeing
• Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!

INDF